Keto Chow
Keto Chow
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Keto Chow Customer Service | Answering Your FAQs
How can I add something to my order? What if my order isn't delivered when tracking says it is? What payment methods does Keto Chow accept?
Chris sat down with the manager of the customer service team to answer your questions about ordering, shipping, and more. (Spoiler alert: if you have any questions or problems with your order, just reach out and we'll take care of you! You can call 385-645-5386 or email hello[at]ketochow.xyz.)
0:00 Welcome everybody.
0:27 The Life Cycle of an order.
1:38 Combining orders.
2:50 Putting your order together.
3:08 What if your order is wrong?
4:10 Our fulfillment team.🤩
5:50 Misdirected packages.📦
8:34 Incorrect zip code.
13:38 Payment Questions.
18:20 Subscription payments.
18:59 Your First Order.
19:32 Our Rewards program.
22:24 Just reach out to us with any questions.
23:24 Share Keto Chow with a friend!
24:12 How do I use my store credit?
27:40 Back in the day.
28:10 Making your own flavors.🥤
Переглядів: 1 027

Відео

Keto & Motherhood | Raising Healthy Kids While You Stay Keto
Переглядів 1,1 тис.День тому
I was so excited to sit down with Neisha (@NeishaSalasBerry) and Alyssa (a health coach from Compass Wellness) before Mother's Day this year. We talked about the challenges of raising healthy kids. How do you help them form a healthy relationship with food? How do you make meal prep and meal time a little easier? And so much more.... We covered a lot of ground in our conversation. Enjoy their e...
What did we eat on our trip? Scuba Diving While Keto | Keto in the Caribbean
Переглядів 70914 днів тому
We had the opportunity to do some scuba diving in Bonaire, a beautiful island in the Caribbean. Here's some of what we ate to stay keto while we were on ! (We also talk a little bit about electrolytes and how they helped us keep our energy levels up so we could play in the water a little longer. The electrolytes we mentioned: ketochow.xyz/products/saltt-electrolyte-drink-mix
Does SALTT use citric acid?
Переглядів 40021 день тому
Is there any citric acid in SALTT? Nope, and here's why that matters.
How SALTT is different
Переглядів 51321 день тому
Spoiler alert: SALTT tastes better, and doesn't use any maltodextrin (unlike most other electrolyte mixes).
How to Make Keto Chow
Переглядів 2,7 тис.Місяць тому
Before you can enjoy the delish that is Keto Chow (and all the nutrition from each serving), it needs to be mixed up first. In this video, we’re going over our tips and tricks, and showing you just how easy it is to make your Keto Chow shake that is customized specifically to you! More info on mixing Keto Chow: info.ketochow.xyz/prepare 0:00 Blooper 😂 0:36 SO, Does is take a whole pack for a sh...
Answering Your SALTT and Electrolyte Questions
Переглядів 2,3 тис.Місяць тому
All things electrolytes! Why do we use magnesium chloride instead of another form of magnesium? What's the deal with the type of stevia we use? Can you use SALTT Electrolytes if you're not keto or low carb? We cover all those answers and more. Learn more about the stevia we use: info.ketochow.xyz/blog/stevia-steviol-glycosides-and-ragweed-oh-my Learn more about what electrolytes do for your bod...
You Meet In A Tavern...
Переглядів 594Місяць тому
You Meet In A Tavern...
Answering Questions About Our Flavors | Keto Chow
Переглядів 3,7 тис.Місяць тому
Answering Questions About Our Flavors | Keto Chow
Getting started on keto ft. Cristy Davis @theketovillagee
Переглядів 1,7 тис.Місяць тому
Getting started on keto ft. Cristy Davis @theketovillagee
Announcing Keto Chow St. Patrick's Day sale! 30% off Irish Cream and 5 winners get their order free
Переглядів 8842 місяці тому
Announcing Keto Chow St. Patrick's Day sale! 30% off Irish Cream and 5 winners get their order free
What's the deal with cholesterol on keto? ft. @realDaveFeldman
Переглядів 3,6 тис.2 місяці тому
What's the deal with cholesterol on keto? ft. @realDaveFeldman
Fun and Easy Low Carb Lunches
Переглядів 2,4 тис.6 місяців тому
Fun and Easy Low Carb Lunches
Can Butterbeer be keto friendly?
Переглядів 1,9 тис.6 місяців тому
Can Butterbeer be keto friendly?
Community and Support at Keto Pa-LOU-za | Keto Chow
Переглядів 1,8 тис.6 місяців тому
Community and Support at Keto Pa-LOU-za | Keto Chow
5 Things to Cut Out of Your Keto Diet | Keto Chow
Переглядів 4,3 тис.7 місяців тому
5 Things to Cut Out of Your Keto Diet | Keto Chow
Staying Fit While Traveling | Supplies for Travel Workouts
Переглядів 6607 місяців тому
Staying Fit While Traveling | Supplies for Travel Workouts
How scuba diving has helped me with my keto journey | Keto Chow
Переглядів 6707 місяців тому
How scuba diving has helped me with my keto journey | Keto Chow
My Keto Week | Keto Chow
Переглядів 1,8 тис.7 місяців тому
My Keto Week | Keto Chow
A very keto what I ate in a week | Keto Chow
Переглядів 2,1 тис.8 місяців тому
A very keto what I ate in a week | Keto Chow
Keto family vacay at Lake Powell - Part 2 | Keto Chow
Переглядів 9288 місяців тому
Keto family vacay at Lake Powell - Part 2 | Keto Chow
Keto family vacay at Lake Powell - Part 1 | Keto Chow
Переглядів 1,2 тис.8 місяців тому
Keto family vacay at Lake Powell - Part 1 | Keto Chow
I tried the carnivore diet for a week | Keto Chow
Переглядів 6 тис.8 місяців тому
I tried the carnivore diet for a week | Keto Chow
Our experience at the Keto Orlando Summit | Keto Chow
Переглядів 1,2 тис.9 місяців тому
Our experience at the Keto Orlando Summit | Keto Chow
Why do I need Daily Minerals? | Dr. Berry Interview
Переглядів 43 тис.9 місяців тому
Why do I need Daily Minerals? | Dr. Berry Interview
Nutritionist Reacts to #duet with Dr Idz
Переглядів 3,4 тис.9 місяців тому
Nutritionist Reacts to #duet with Dr Idz
Thoughts from the Omaha Hard to Kill Summit 2023
Переглядів 1,4 тис.9 місяців тому
Thoughts from the Omaha Hard to Kill Summit 2023
Meal planning made easy. | Keto Chow
Переглядів 1,7 тис.9 місяців тому
Meal planning made easy. | Keto Chow
Taste Testing and Ranking Different Keto Ice Cream
Переглядів 2,4 тис.9 місяців тому
Taste Testing and Ranking Different Keto Ice Cream
There's more to hydration than just water.
Переглядів 4099 місяців тому
There's more to hydration than just water.

КОМЕНТАРІ

  • @exposingdarkness5351
    @exposingdarkness5351 40 хвилин тому

    I really wanted to attend this. These ladies are so fun.

  • @rancancookcanoy9768
    @rancancookcanoy9768 Годину тому

    Sorry we could not be there. Thank you both for what you are doing in this community.

  • @annabellebeasley473
    @annabellebeasley473 9 годин тому

    Is it safe to use allulose as a sugar substitute

  • @Smbonner
    @Smbonner 10 годин тому

    🌦🌼🪻🌞🌷🌳🌺

  • @maryschafer8837
    @maryschafer8837 15 годин тому

    They have THE BEST customer service.

  • @imstupidbut
    @imstupidbut 18 годин тому

    9:00 resume

  • @imstupidbut
    @imstupidbut 18 годин тому

    i do this with fentanyl 😊

  • @cherylgarrett4455
    @cherylgarrett4455 День тому

    I just got the 12 packet starter and made my first drink today. I used 1/4 cup HWC, 1T organic MCT oil (8, 10) about 1 c water with 1 cup ice in the blender. I didn't know that I was supposed to let it sit in fridge, so drank it right away. Delicious!

    • @miriambair
      @miriambair День тому

      I'm glad you liked it. What flavor did you make?

    • @cherylgarrett4455
      @cherylgarrett4455 День тому

      I made Chocolate Toffee. I was hesitant when purchasing the flavor because I generally do not like chocolate proteins. Very good!

  • @cherylgarrett4455
    @cherylgarrett4455 День тому

    I used HWC for my first Keto Chow. I know it is very expensive, but OH MY GOODNESS it was delicious- Chocolate Toffee. Do you have a link to get any kind of discount for Keto Chow? I did tell them I learned about from you.

  • @TheSongbird62
    @TheSongbird62 3 дні тому

    Why can’t I see the comments when I’m not watching live.

    • @KetoChowYoutube
      @KetoChowYoutube 2 дні тому

      They have to process once the Live ends. They're visible now.

  • @DiarioCarnivoro
    @DiarioCarnivoro 3 дні тому

    Iodine is sensitive to heat, so it's definitely going to evaporate if you put it in a pot and let it cook for hours 😄

  • @melissaporter384
    @melissaporter384 3 дні тому

    I have been sick since Friday with a viral infection. Have not been able to eat much but have been doing water and electrolytes.

    • @KetoChowYoutube
      @KetoChowYoutube 3 дні тому

      Sorry to hear that. Feel better soon. Electrolytes always seem to help.

  • @carolynfellie1923
    @carolynfellie1923 4 дні тому

    Bandaids only work for a short time. Root causes don’t go away.

  • @carolynfellie1923
    @carolynfellie1923 4 дні тому

    My 5 year old grandson loves the keto chow. Otherwise he will only eat cheese pizza, chicken nuggets (organic) low carb bread with butter, peanut butter (organic) a little monk fruit sugar and cinnamon. Sausage and the keto pancake recipe. Strawberries, banana and pears. That’s it. He won’t eat hamburger. I don’t know why. He won’t eat steak. His mother does not do keto or any low carb diet so I try my best to feed him that way at my house. He does love the chocolate keto chow and will always drink a cup of a shake. Or more sometimes. He will be with me all summer so I’m going to try a hamburger recipe and some chicken legs or something. It’s frustrating!!!!

  • @shimmerofadiamond
    @shimmerofadiamond 4 дні тому

    Yoooooo I've referred so many people to keto chow!! IDK I have a referral code! Lol

    • @KetoChowYoutube
      @KetoChowYoutube 4 дні тому

      If you need some help with your referral link, please reach out to Keto Chow customer service and we can assist you with this.

    • @shimmerofadiamond
      @shimmerofadiamond 4 дні тому

      @@KetoChowUA-cam thank you!

    • @skh770
      @skh770 2 дні тому

      ​@@KetoChowUA-camI didn't know we still had referral links. I'll have to go back and look more carefully. I just referred someone who made their first order already. And they loved it LOL

  • @mariecampos6923
    @mariecampos6923 5 днів тому

    Bear this in mind that this info is just over 20 yrs old when I worked at Discover Card shortly after high school. The merchant can contact merchant services to have the pre-auth removed. However, since Shopify is the one doing the transaction, Keto Chow still wouldn't be able to do anything on their end about it.

    • @KetoChowYoutube
      @KetoChowYoutube 4 дні тому

      Thank you, Marie, for sharing your insights! It's interesting to see how many people have had experiences working at Discover Card at some point.

  • @katherineh9950
    @katherineh9950 5 днів тому

    I once got someone else's packing slip and order in my box...just had to send pictures to customer service to get it all fixed...they replaced & express shipped the items I was shorted, and told me to enjoy the few extra packets that were in excess of what I'd ordered. I was surprised and pleased at how easy it all was. 😊

  • @TheSongbird62
    @TheSongbird62 5 днів тому

    What if you move before you get your new credit card?

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      For the purchase to go through, please ensure that your billing address matches the information your bank has on file.

  • @missywhitaker9873
    @missywhitaker9873 5 днів тому

    I LOVE KETO CHOW !!!!!!

  • @doggoneme3863
    @doggoneme3863 5 днів тому

    I sure didn't get the help I needed from customer service on email. I had to call and talk to a nice woman who helped me.

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      Glad you got it figured out over the phone. We are here to help via chat or over the phone.

    • @doggoneme3863
      @doggoneme3863 5 днів тому

      @KetoChowUA-cam tried for over a month via chat and email. I'd have quit keto chow if not for my son and other half liking it so much. I was frustrated and upset with chat and email.

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      We typically respond to all chat messages during business hours, usually within an hour. If you weren't receiving replies, we'd like to investigate further. Were you not getting replies back to your messages?

  • @Irish_Lass2024
    @Irish_Lass2024 5 днів тому

    My integrative MD told me that malic acid is easily absorbed by the body and can really help the pain levels in those who have fibromyalgia, especially when it is with a magnesium.

  • @visualketo5369
    @visualketo5369 5 днів тому

    Everyone at Keto Chow headquarters have excellent customer service skills. I have personally been helped before by Christian and Travis, I have nothing but GREAT things to say about their professionalism and friendliness! Other companies could learn so much from @KetoChow!

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      Thank you so much. We truly appreciate you as our customer.

  • @kadenleger
    @kadenleger 5 днів тому

    He looks like Miriam - is he a relative of hers? 🤔🤔

  • @keirawelling
    @keirawelling 5 днів тому

    I was sent the wrong item in an order, and Customer Service wouldn't send me the correct item until I shipped them back the wrong product they sent to me. They gave me a return label, but driving downtown to the Post Office, so I could stand in line for an hour, wasn't something I wanted to do. I never got what I ordered.

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      With a return shipment label you should be able to put the return package into your own mailbox and it would be picked up by the mail carrier.

    • @keirawelling
      @keirawelling 5 днів тому

      @KetoChowUA-cam It's too big to fit in my mailbox. I would have to take it to the Post Office downtown.

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      The Post Office does have a service you can use to schedule a pickup through the USPS website. Package Pickup is a free (regardless of the number of items scheduled for pickup), next delivery day (or designated delivery day) service.

    • @keirawelling
      @keirawelling 5 днів тому

      @KetoChowUA-cam I would have to go to the Post Office anyway to purchase a shipping box since I no longer have a box to return the product in. The bigger question is why is the burden on me to make this right? Keto Chow is the one that shipped me the wrong product. A company that truly cares for its customers would apologize for the mistake and promptly send them the item they paid for. At this point, I've just written the order off as a loss.

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      Apologies for the inconvenience. Our customer service manager is currently investigating this issue. We'll be sure to reply back to you through the previous email or chat thread once we have more information. Thank you for your patience!

  • @jlyfe7382
    @jlyfe7382 5 днів тому

    Please please please bring baked potato soup back

  • @karenharrington3571
    @karenharrington3571 5 днів тому

    Great information. Chris and Miriam, you guys have a great team. Makes ordering from Keto Chow, so great.

  • @fronniebealer7808
    @fronniebealer7808 5 днів тому

    Christian has helped me several times. So kind.

  • @I_am_Chippy
    @I_am_Chippy 5 днів тому

    I love that customer service is so happy! They’re always smiling and friendly when answering our annoying questions. 🤪 Can I mix it with butter?

    • @KetoChowYoutube
      @KetoChowYoutube 5 днів тому

      😊 We're here to help with any questions you have, no matter how small they may seem.

  • @plazas1242
    @plazas1242 5 днів тому

    I love costumer service 🥰

  • @terriberrens2144
    @terriberrens2144 5 днів тому

    It's definitely a life long habit. Be patient and enjoy the journey

  • @themynames6453
    @themynames6453 5 днів тому

    Nice job Christian and Chris. I enjoyed the cameo by Travis.

  • @pamelahowe9138
    @pamelahowe9138 5 днів тому

    Thank you, very informative and helpful

  • @jkeller2129
    @jkeller2129 5 днів тому

    This guy was caught being paid to promote lies...

  • @andrewhale3893
    @andrewhale3893 5 днів тому

    You might want to read "the magic pill" which has shown that sweeteners cause weight gain.

  • @terriberrens2144
    @terriberrens2144 6 днів тому

    I just got my first order, loving it 😊 I used whipping cream, some grass fed butter, Also the brand bulletproof French vanilla creamer ( has the MCT oil in it)

  • @terriberrens2144
    @terriberrens2144 6 днів тому

    I love the fact it's better the longer it stays in the fridge, I'm always proud of myself if it can stay in there at least 2 hours 😊

  • @robynf.617
    @robynf.617 6 днів тому

    I make chai in the morning and add the 1T of daily minerals and 2 drops of iodine plus some version of chocolate electrolytes. I can’t taste the minerals or iodine.

  • @bfromthea7663
    @bfromthea7663 6 днів тому

    This idz guy was paid off to lie to us

  • @gerardine9675
    @gerardine9675 6 днів тому

    I eat phd and don't lie flat at night but I still started having reflux and hearbearn after six months on carnivore.

  • @marygarrett9724
    @marygarrett9724 7 днів тому

    There are a lot of things that American politicians think are ok for us to eat that are banned in other countries

  • @bethanyhebeler1306
    @bethanyhebeler1306 7 днів тому

    PSB - a first in my book too!

  • @doggoneme3863
    @doggoneme3863 7 днів тому

    I have a question. Am I to late for an answer? Any on February 29th I was hospitalized because sodium was to low. I take another companies electrolytes every morning. Apparently not enough sodium for me. Will SALTT help to raise my sodium? I also sodium in my good but apparently still not enough. HELP. I don't want to take salt pills prescribed by my doctor.

    • @KetoChowYoutube
      @KetoChowYoutube 7 днів тому

      I don't know any reason it wouldn't help raise your sodium and work well for you

  • @JenniferLucas-xv6rs
    @JenniferLucas-xv6rs 9 днів тому

    Spilled Keto Chow is like baby spit up 😬

  • @KWILSONkmwaf
    @KWILSONkmwaf 10 днів тому

    😀

  • @pat-realfoodnanu9050
    @pat-realfoodnanu9050 10 днів тому

    Missing Miriam tonight but enjoying time with Kate and enjoyed the mom video.

  • @brendashope1558
    @brendashope1558 11 днів тому

    This was fantastic, I really enjoyed hearing from all of you! Happy Mother’s Day to you! 💐💐💐

  • @brendashope1558
    @brendashope1558 11 днів тому

    My dear friend has worked with people with eating disorders for over 30 years. She says “don’t make food an issue”. I never fought over food, but kept good options at home. I didn’t try to control at school, events etc

  • @loristenger6391
    @loristenger6391 11 днів тому

    You didn't say how long to bake it

    • @KetoChowYoutube
      @KetoChowYoutube 11 днів тому

      Preheat oven to 325. Bake in the preheated oven for 20 minutes. The cake should be firm and slightly risen around the edges but still slightly soft in the center.

  • @joellenlevitre2590
    @joellenlevitre2590 11 днів тому

    Looked at Keto Chow ingredients...SUCRALOSE!! Why would anyone make a product designed for health and not use a benign sweetener??

    • @KetoChowYoutube
      @KetoChowYoutube 11 днів тому

      Most Keto Chow flavors are sweetened with 0.08g of pure sucralose. Many confuse sucralose with Splenda. Splenda does have a small percentage of sucralose, but it has high amounts of maltodextrin which is used as a bulking agent. Maltodextrin can negatively affect the balance of good and bad bacteria in your gut, and can spike your blood sugar. (Something that most people try to avoid on keto.) That's why you won’t find any of that in Keto Chow. We use only pure sucralose. You can read more about that on our website: info.ketochow.xyz/faq/why-use-a-chemical-sweetener-like-sucralose-why-not-stevia-monk-fruit-or-erythritol/ We do, however, have some flavors that do not contain sucralose. Our Keto Chow Core line offers both stevia and unsweetened options; Natural Strawberry uses monk fruit, and our Soup Bases and Base Powder contain no sweetener.

  • @cindydemanche3839
    @cindydemanche3839 11 днів тому

    Happy Mother's Day ladies!! This year, that is also my birthday.

    • @KetoChowYoutube
      @KetoChowYoutube 11 днів тому

      Double celebrations! Happy Mother's Day and a very happy birthday to you! 🎉🎂💐

    • @cindydemanche3839
      @cindydemanche3839 11 днів тому

      @@KetoChowUA-cam Thank you!! See you Friday!